5 questions to ask yourself before switching internet

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Ask these informed questions and you’ll have a better chance of finding an Internet service provider (and plan) that’s right for you.

Sponsored by CommBank. Save money on your internet with CommBank and More nbn. Sign up using your CommBank credit or debit card as your bill payment method by December 31, 2022 and get 30% off your bill for the first 12 months. The T&Cs apply.

So you are thinking of changing Internet service. For many of us, a change in telecommunications comes after a prolonged period of frustration.

Maybe your plan is too expensive, your service is too spotty, or your speeds are too slow. Whatever the reason, it can be easy to make a rash decision in hopes of finding greener (or faster) pastures.

But before you jump in, there are a few questions you should ask yourself to give yourself the best chance of finding fast, affordable, and stress-free internet.

👋 Hi! Finder has partnered with CommBank to bring you this article. CommBank partly owns and currently has a partnership with More, so we’ve used More as an example here. You should always compare your options to see what works best for you.

mom works from home with kids

What are my household internet habits?

First of all. You need to understand how your household uses the Internet. This will help you decide which plan will meet your needs and which hardware will work best.

Let’s say you work from home, have a partner who loves online games, and 2 kids that you can’t seem to get off their screens. An unlimited data plan and a router that allows a strong internet connection across multiple devices could help maintain a more harmonious home.

But, if you live alone and rely mostly on the internet to stream movies and follow social media, a basic plan will probably suffice and save you some cash.

modem white

Do I need new hardware?

Speaking of new routers, you’ll also need to decide if you’re ready for new hardware. Routers are just part of that – you might also consider a new modem and signal extenders.

Outdated routers can have a big impact on the speed and strength of your internet. It may therefore be worth investing in a newer model if you are having internet problems.

If you live in a larger home, signal extenders can help your internet reach the furthest points of your home, around corners and through walls.

On the other hand, if you’re happy with your hardware and just looking for a new plan, keep your eyes peeled for a provider that will let you BYO — it could also save you some money.

For example, More offers customers a range of modem choices ranging from around $200 to $400. However, you can skip this step and bring your own for a hefty $0.

black wallet with money

How much does it cost?

There’s no hiding, home internet plans in Australia can be quite expensive. We would all choose the best package available if it were financially feasible, but it just isn’t.

Carefully compare internet plans to see which one fits your budget and needs. You should also look for any discounts or offers that may be on offer. These can take the form of sign-up promotions, brand bundles, or partnerships.

For example, More has a partnership with CommBank. Thus, CommBank customers can get 30% discount on nbn package prices.

That means More’s XL Speed ​​Boost NBN plan (which offers unlimited data and typical evening speeds of 50 Mbps) would cost $53.90 per month instead of $77 per month. Not bad.

customer support guy

What support is available?

Even with the best internet connection and high-end hardware, you may run into issues at some point. This is why it is important to consider the level, type and quality of support you will be able to access.

Does your provider have a helpline? An online chat? A callback function? Does the company have decent reviews for customer service and resolutions?

It’s all worth looking into beforehand because you don’t want to find yourself caught off guard and in a queue for over an hour trying to solve a simple problem.

green energy wind turbines

Is the business sustainable?

If you want to make environmentally friendly decisions as a consumer, you’ll want to check if your telecom provider is also taking steps towards sustainability.

Fortunately, we are seeing a number of brands rolling out green initiatives. Mobile SIM provider felix plants 1 tree for every customer per month, Telstra’s Exchange program facilitates waste recycling and More is certified as a carbon neutral workforce.

Get 30% off your internet bill with CommBank and more nbn

Sponsored by CommBank. Save money on your internet with CommBank and More nbn. Sign up using your CommBank credit or debit card as your bill payment method by December 31, 2022 and get 30% off your bill for the first 12 months. The T&Cs apply.

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