BTRC to inform HC of measures taken to improve telecommunications and IT services for consumers


Bangladesh Telecommunications Regulatory Commission (BTRC) asked to submit report to court in affidavit within 60 days


23 November 2021, 09:40

Last modification: 23 November 2021, 09:57

Bangladesh High Court archive photo. Image: Collected


Bangladesh High Court archive photo. Image: Collected

The High Court ordered the telecommunications regulator to inform it of measures that have been taken to force mobile phone companies to provide quality services, including developed network services to users.

In addition, the Bangladesh Telecommunications Regulatory Commission (BTRC) was requested to submit a report to the court in an affidavit within 60 days.

At the same time, a rule has been issued asking why the BTRC’s inaction to force mobile phone companies to provide quality services will not be declared illegal.

In response to a written request on Monday, the HC magistracy of Judge Mojibur Rahman Miah and Judge Kamrul Hossain Mollah adopted the order.

Lawyer Ishrat Hasan appeared for the petitioner. Deputy Attorney General Nowroz Md. Rasel Chowdhury and Deputy Attorney General MMG Sarwar Payal represented the state.

Earlier on June 12, a brief petition was filed with the HC challenging the inaction of the authorities to ensure quality network service, solving the problems of weak mobile phone network and slow internet.

Lawyer Ishrat Hasan filed a petition on behalf of Law Reporters’ Forum journalist Mehedi Hasan Dalim, chairman of the mobile phone subscribers association Mohiuddin Ahmed and Supreme Court attorney Md. Rashidul Hasan.

The Secretary of Information, Communication and Technology, the President of the BTRC and the CEOs of mobile phone companies, including Grameenphone, were named as respondents to the query.

According to the petition, mobile phone subscribers suffer from weak networks and slow Internet. The quality of service is disappointing compared to the amount charged by the customer.

Although the number of cell phone and internet users has grown rapidly, cell phone companies have not scaled up their services as a result, resulting in consumers losing out.

According to a 2020 survey, Bangladesh is at the bottom of the list of countries guaranteeing the quality of digital services.

Ishrat Hasan, lawyer for the petitioners, said that the internet speed in the country is so low that people in many places are deprived of internet services: “The money we use to buy the internet package cannot be used after the plan has expired. However, one of the reasons for not being able to use it during the validity period is the lack of speed itself. “

In this regard, 5 lakh complaints are submitted to BRTC every year, but customers are still suffering, she added.


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