Business Process Outsourcing Market Size Expected to Grow by USD 40.16 Billion, Accenture Plc and CapGemini SE Among Major Vendors


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Market dynamics

Focus on reducing operational costs is driving the growth of the market. These costs include costs related to the manufacture of goods and services, maintenance and administration. Organizations are outsourcing their business processes and operations to focus on their core business. BPO services help organizations increase their market share, expand their customer base and improve their customer relationships.

Data Breaches challenge the growth of the market over the forecast period. Advances in technology and the increasing use of Internet services around the world have put the security of customer data at risk. Therefore, data breaches are a major challenge for BPO companies.

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Company Profiles

Business Process Outsourcing Market report provides comprehensive insights on major vendors including Accenture Plc, Automatic Data Processing Inc., Capgemini SE, Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Tata Consultancy Services Ltd. , Wipro Ltd. and ZTE Corp. The top offerings from some of the vendors are listed below:

  • Accenture Plc – It offers smart financial operations, marketing solutions and other services. Services are used by SynOps. It helps create a data-driven operating model that connects smart technologies, talent, data, and analytics to deliver real-time actionable insights.
  • Automatic Data Processing Inc. – The company offers payroll outsourcing, small business payroll and other services.
  • Capgemini SE – The company offers supply chain management solutions. It includes a range of services integrating supply chain master data with planning, execution and analysis. It offers financial and accounting solutions and other services.
  • infosys ltd. – The company offers data analysis solutions.
  • International Business Machines Corp. – The Company offers procurement and procurement services, financial transformation services and other services.

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Competitive analysis

The competitive scenario provided in the Business Process Outsourcing Market report analyzes, evaluates and positions companies based on various performance indicators. Some of the factors taken into consideration for this analysis include the financial performance of companies over the past few years, growth strategies, product innovations, new product launches, investments, market share growth, etc.

Market segmentation

  • By end-user, the market is categorized into IT & Telecom, BFSI, Retail, Healthcare, and Others. The IT and telecommunications accounts for the largest share of the market due to advancements in technology, rapid growth in data traffic, and increasing consumer demand for digital content and communication.
  • By geography, the market is classified as North America, EuropeAPAC, MEA and South America. North America will have the largest market share. This growth is attributed to factors such as increased adoption of advanced technologies such as cloud computing solutions, social media, AI, and RPA.

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Business Process Outsourcing Market Scope

Report cover


Page number


base year


Forecast period


Growth momentum and CAGR

Accelerate at a CAGR of 4%

Market Growth 2021-2025

$40.16 billion

Market structure


Annual growth (%)


Regional analysis

North America, Europe, APAC, MEA and South America

Successful market contribution

North America at 38%

Main consumer countries

US, UK, Germany, China and Japan

Competitive landscape

Leading companies, competitive strategies, scope of consumer engagement

Profiled companies

Accenture Plc, Automatic Data Processing Inc., Capgemini SE, Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Tata Consultancy Services Ltd., Wipro Ltd. and ZTE Corp.

Market dynamics

Parent Market Analysis, Market Growth Drivers and Barriers, Fast and Slow Growing Segment Analysis, COVID 19 Impact and Future Consumer Dynamics, Market Condition Analysis for the Forecast Period,

Personalization area

If our report does not include the data you are looking for, you can contact our analysts and customize the segments.



Market landscape

  • Market ecosystem
  • Value chain analysis

Market sizing

  • Market definition
  • Market segment analysis
  • Market size 2020
  • Market Outlook: Predictions for 2020 – 2025

Five forces analysis

  • Summary of the five forces
  • The bargaining power of buyers
  • Bargaining power of suppliers
  • The threat of new entrants
  • The threat of substitutes
  • Threat of rivalry
  • Market state

Market segmentation by end user

  • Market segments
  • Comparison by end user
  • IT and telecommunications – Market size and forecast 2020-2025
  • BFSI – Market size and forecast 2020-2025
  • Retail – Market size and forecast 2020-2025
  • Healthcare – Market size and forecast 2020-2025
  • Others – Market size and forecast 2020-2025
  • Market opportunity by end user

Customer landscape

Geographic landscape

  • Geographic segmentation
  • Geographic comparison
  • North America – Market size and forecast 2020-2025
  • Europe – Market size and forecast 2020-2025
  • APAC – Market size and forecast 2020-2025
  • MEA – Market size and forecast 2020-2025
  • South America – Market size and forecast 2020-2025
  • Main leading countries
  • Market Opportunity by Geography
  • Market factors
  • Market challenges
  • Market trends

Supplier Landscape

  • Insight
  • Landscape disturbance

Vendor analysis

  • Suppliers Covered
  • Positioning on the supplier market
  • Accenture Plc
  • Automatic Data Processing Inc.
  • Capgemini SE
  • infosys ltd.
  • International Business Machines Corp.
  • NEC Corp.
  • NTT DATA Corp.
  • Tata Consultancy Services Ltd.
  • Wipro Ltd.
  • ZTE Corp.


  • Report scope
  • Currency conversion rates for the US dollar
  • Research methodology
  • Abreviations list

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