County wants to hear about your bad broadband connection

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One thing the COVID-19 restrictions have done – with many people meeting remotely and schooling remotely – is to put the spotlight on broadband internet issues.

Guilford County now has federal funds to help address these issues, and county leaders are starting the process by urging the public to seek their views on how to resolve the issues.

To that end, the county is asking anyone with thoughts on the matter to attend a community meeting or take a survey.

This is part of the county’s efforts to identify areas with poor or no broadband service. The information will be used to develop a strategy to help communities where: (1) access or service is lacking, or (2) the cost to users is too high.

This broadband study is funded by Guilford County funding received from the American Rescue Plan (ARP).

A series of “Community Gaps and Opportunities Meetings” will take place next month. Meetings will be held in person as well as virtually – which is a good idea as it is very difficult to complain about your internet connection on the internet if you don’t have an internet connection.

Here are the meeting days scheduled to date:

  • Tuesday January 4, 2022 – Windsor Community Center, 1601 East Lee Street in Greensboro
  • Thursday January 6 – Northeast Guilford High School, 6700 McLeansville Road in McLeansville
  • Monday January 10 – Nathanael Greene Elementary, 2717 NC 62 E. in Liberty.
  • Tuesday January 11 – Brown Recreation Center, 302 E. Vandalia Road in Greensboro
  • Thursday, January 13 – Washington Terrace Community Center, 101 Gordon St. in High Point

You can also watch the January 10 reunion virtually on the Guilford County Facebook livestream.

If you can’t attend any of the meetings, you can still complete the online survey by Friday, January 14. You will be asked questions about your experience, including:

  • If you currently have Internet access
  • How you access the Internet at home
  • Your Internet speeds and costs
  • What digital devices you use to access the Internet.
  • How comfortable you feel doing certain tasks on the Internet

If you’d rather leave a voicemail message – perhaps because your internet connection stinks – you can call 855-925-2801 and enter project code 2782 to leave comments.

To request printed or translated documents, you can contact Simone Robinson at

[email protected] or 919-706-5449.

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