Hotel Internet Services Reveals Latest Trends in Guest Wi-Fi Expectations with Release of New White Paper Ahead of HITEC Orlando


Clearwater, Florida.Hotel internet services (HIS), a provider of comprehensive Internet services and solutions for the hospitality industry, announced the release of a detailed white paper detailing what today’s guests currently expect from hotel Wi-Fi service. . Made available to attendees at this year’s HITEC Orlando (June 27-30) at HIS Booth #311, in addition to being free to download from the company’s website, HIS, along with its white paper, collects feedback from hundreds of guests and hoteliers to demonstrate what counts as high-performance Wi-Fi now and what hotels need to do to meet changing guest expectations.

Entitled “Exceeding Guest Wi-Fi Expectations in the Gold Rush of Hotel Technology”, The latest HIS Wi-Fi white paper follows a similar survey conducted in 2018 to reveal several key findings on how customer online behaviors and norms have progressed. For example, customers and hoteliers surveyed indicated that at least 100 Mb of connection speed is necessary to provide a satisfactory online experience. This level of bandwidth is understandably needed as more and more guests continue to seek out resource-intensive online activities. In the HIS white paper, over 65% of customers surveyed expressed a desire to access streaming subscriptions, while 53% indicated they would be looking to download files, which can cause significant headaches for consumers. hoteliers if their networks are poorly equipped. To further raise the stakes, more than half of guests surveyed said they would not return to a hotel if the quality of Wi-Fi service did not meet expectations.

“The latest results from our survey and our white paper demonstrate that the presence of a high-performance Wi-Fi network has become even more critical to running a successful hospitality business capable of meeting the expectations of modern guests,” said Gary Patrick, CEO of Hotel Internet Services. “Today’s hoteliers not only have to deal with customers bringing in more devices and performing more rigorous online activities, they also have to consider the implications of how the move to an interconnected hotel environment can affect their overall network needs. As many hotels adopt IoT-based solutions to meet customer demands for ever more personalized and faster service, we look forward to providing HITEC attendees and hoteliers around the world with an insightful guide offering a valuable guidance on how their network strategies should evolve.

As customers increasingly become accustomed to the benefits of smart technology, HIS’ white paper further includes details on which IoT platforms and services are vying for both customer attention and the resources of the hotel network. For example, almost 80% of customers are looking for the possibility of consulting their invoice and paying for their departure without having to go to reception. 65% of guests want room access capabilities that turn personal devices into digital keys. Streaming content is now the preferred entertainment experience for around 50% of guests, with a significant number wanting more convenient control of in-room amenities such as thermostats or lights.

To download a copy of the latest HIS Hotel Wi-Fi Trends White Paper, please Click here. To schedule a demo with HIS during HITEC Orlando to learn how hoteliers can keep pace with changing guest Wi-Fi expectations, please contact Shelly Chandler at 866-265-7575 Ext. 737 or email [email protected].

About Hotel Internet Services, Inc.

Serving all of the connectivity needs of the hospitality industry since 2003, Hotel Internet Services, Inc. (HIS) is a leading provider of next-generation communications technology, including high-speed Internet access, the latest entertainment in-room and contactless service, IOT and security systems. Backed by 24/7 monitoring and support, HIS innovations include not only state-of-the-art network technology capable of meeting the highest customer expectations, but also BeyondTV and GuestCast, which are the industry’s most advanced and flexible platforms to ensure the ultimate in-room entertainment experience and access to hotel services. In addition to hotels and resorts, HIS also provides equipment and services to casinos, military and student housing, senior residences, timeshares, condos, conference centers, apartments, fitness and many other commercial places.

As the industry’s most trusted go-to provider for the latest in network connectivity and IoT-enabled innovation, HIS is recognized for successfully improving online capabilities and customer satisfaction ratings. clients for countless hotels and resorts across the United States. Based in Clearwater, Florida, HIS offers services in North America, Australia, Latin America and several countries in Europe.

Marc Howbrook
Professional manager


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