How to Fix This Problem When Instagram Stories Not Working


Sometimes Instagram stories freeze to a single image or not appear at all, showing a spinning circle instead. Here’s why it’s happening and how you can start watching your stories again.

Why aren’t Instagram stories working?

When Instagram stories aren’t working, it’s usually not because of something you’ve done. You may even get notifications that people you follow are posting Stories, so it’s clear that Stories are working for someone. Here are some reasons why you might not be able to watch them:

  • Your network connection is slow.
  • Instagram’s servers are down.
  • The Instagram app is malfunctioning.

How to Fix IG Stories Not Working

If you keep seeing a spinning circle instead of Instagram stories, try these steps to fix it.

  1. Check your internet connection. Stories require a strong and stable internet connection.

  2. Close the application and relaunch it. This will stop any malfunctioning processes. For iPhone users, use the app switcher. Android users, long press the Instagram icon and select Force close.

  3. Check if Instagram is down. You can use a service like Downdetector to see if other people are reporting issues with Instagram.

    Server outages generally do not affect all users. Even if you can’t watch Stories, other users may be able to post and view them.

  4. Update the Instagram app. Recent Instagram app updates may have affected Stories. For iPhone users, make sure you haven’t turned off automatic updates.

    Instagram updates can sometimes cause problems instead of solving them. If this happens, other users will also report an issue and Instagram will work quickly to fix it.

  5. Clear your cache. If you have an Android phone, you need to clear the app cache from time to time. The cache of data stored on your phone can make Instagram load faster, but it will start slowing down your phone once it gets too big.

  6. Uninstall and reinstall the app. This will ensure that you are using the latest version of the app without any unforeseen issues, such as incorrect cache data or faulty code.

  7. Contact Instagram. You may have encountered a bug that Instagram is not aware of. Describe the problem in detail, including the type of phone you’re using, the version of the app you’re using, and the steps you took to resolve it. You probably won’t get a response, but if other users are having the same problem, Instagram may fix it with an update.


  • How to add music to an Instagram story?

    To include music in your story, use a sticker. Select the Sticker in the upper right corner (a square smiley), then select Music. You can then choose a track to play.

  • Can you see who is watching your Instagram story?

    Instagram tells you how many people have viewed your story, along with their usernames. Open the story, then look in the lower left corner of the screen. You will see a message saying Activity. Select it to see a list of people who have viewed the story.


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