How to Troubleshoot Connection Issues Between an Amazon Echo and the Alexa App


Whether it’s Wi-Fi, communication errors, or something unfamiliar, if you’re having issues with your Alexa app that affect the use of your Amazon Echo device, try a few of these advice to help you find a quick solution to your problems.

Restart your app

It is always a practical option to start with the simplest solutions. In this case, you need to restart your Alexa app on iOS or android to see if that solves your problems. Otherwise, you can go further and restart your mobile device to make sure that no other factors are affecting the app.

Make sure Bluetooth is enabled on your phone

If Bluetooth is not enabled on your phone, it will not be able to connect or communicate with your Echo device. To enable Bluetooth on iOS and Android, open Settingsscroll until you find Bluetooth, then press it. Then all you have to do is flip the switch from off to on.

To check if your device is connected to the Alexa app, click Devices, then press All Devices. This will give you a list of all devices connected to your Alexa app.

Check your internet connection

Your Echo device and the Alexa app require a strong internet connection to function at an optimal level. By performing a simple internet speed test online, you will be able to tell if your internet is the problem. Factors that can affect your Wi-Fi connection are, having your router too far from your device, positioning your router near a thick wall, or having an outdated router.

Another problem that can arise is your devices connecting to different networks. If your phone is connected to your Wi-Fi, but your Echo device is accidentally connected to your neighbors Wi-Fi, or is not connected to any, you will not be able to control your Echo. Connecting your devices to the same network should fix this issue.


Here’s how to connect your Echo device to Wi-Fi.

Log out of your app and log back in

If your device is still not responding through the Alexa app, try logging out of your account and logging back in to try to get it to respond.

To log out of your account, select the After option then press Settings. From there, scroll down the page and tap Sign out.

Unregister your device from the Alexa app and re-register

If your Echo device shows up on the Alexa app, but it’s still not responding, try removing the device from your Alexa account and re-registering it. To do this, open the application and click on the Devices tongue. From there, click on the Echo device you want to remove. Then press the cog in the upper right corner, then scroll down and tap To unsubscribe.

To register the device again, click Devicesthen press the plus located in the upper right corner.

Reinstall or update the Alexa app

Sometimes your app may be slow or have issues due to an overdue update. Go to the App Store to see if you need to update your Alexa app. If no update is needed, try uninstalling your app and then reinstalling it to see if that fixed any of your issues.

Factory Reset Your Echo Device

If things keep playing out, try factory setting your Echo device. Keep in mind that different Echo devices will have different ways to reset.

Amazon Echo

If you have a first-generation Amazon Echo, hold down the reset button using a paperclip or other small object. The device’s light ring will cycle on and off, indicating that it has been reset.

If you have a second-generation Amazon Echo, press and hold the volume down button along with the mute button for 20 seconds. An orange light will appear, indicating that you have successfully reset the device.

If you have a third- or fourth-generation Amazon Echo, press and hold the Stock button for about 25 seconds.

Amazon Echo Dot (second to fourth generation)

Press and hold the action button on your device for thirty seconds. An orange light will flash, indicating that the device is resetting. Once the orange light disappears, wait for the blue light to flash. This means that the device is now ready for configuration.

If a different color appears, or no color at all, you may have another problem. Here’s what the Amazon Echo colors mean.

Amazon Echo Plus (first and second generation)

If you have the first-gen Echo Plus, use a paperclip or other small object to press the reset button.

If you have a second-generation Echo Plus, press and hold the action button for 20 seconds.

Amazon Echo Show, Echo Show 5, Echo Show 8, Echo Show 10 or Echo Spot

If you have an Echo Show 5, Echo Show 8, Echo Show 10, or Echo Spot, swipe down from the top of the screen, then tap Settings. Faucet Device Optionsso Reset to factory settings.

If you have an original Echo Show, press and hold the volume down button and the mute button for 15-20 seconds.

Enjoy using your Echo device stress-free

Following all these steps will not only help you fix your device, but also let you figure out what the problem was in the first place.

So, if it happens again, you will be able to solve the problem of your device quickly and easily. Now that your Echo device and app are working properly, you can use them stress-free to make your life easier.

Amazon Echo device on gray background

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