Internet outages increase 14% in mid-November

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This weekly feature of S&P Global Market Intelligence, in collaboration with internet service monitoring company ThousandEyes, aims to give remote workers information about internet service outages.

Global internet outages increased 14% to 432 for the week of November 13, marking the second consecutive weekly increase, according to data from ThousandEyes, a network monitoring service owned by Cisco Systems Inc.

Outages in the United States rose 6% to 190. The US total accounted for 44% of all global outages seen last week, up from 47% the week before.

ThousandEyes observed two notable blackouts during the week of November 13.

On November 16, grid transit provider Hurricane Electric LLC faced a disruption that affected downstream partners and customers in the United States, Canada and Singapore. The outage, which was apparently centered on nodes in Chicago, lasted 24 minutes before being removed at around 5:55 a.m. ET.

Two days later, on November 18, Swedish internet service provider Telia Carrier AB suffered a network outage that affected its downstream partners and customers in the United States, Canada, Hong Kong and 13 other countries. . The outage, which lasted 19 minutes and was resolved at approximately 11:45 am ET, was centered in the Atlanta nodes; Ashburn, Virginia; Houston; San Francisco; Sweden; and London.

ThousandEyes also detected 13 interruptions of collaboration applications in the past week, up from 11 the previous week. Ten of the outages occurred in the United States

Global outages during business hours decreased by 3 percentage points to 32% of total global outages. The metric in the United States increased by 3 percentage points to 36%, while in Europe, the Middle East and Africa, interruptions during business hours decreased by 6 percentage points to 31%. Outages during business hours in the Asia-Pacific region fell 18 percentage points to 29% of the region’s total disruptions.

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