Nearly 90% of American homes have Internet service – Media Play News


Erik Gruenwedel

New data from Leichtman Research shows that 87% of American households now have Internet service, up from 83% in 2016 and 69% in 2006. Broadband accounts for 98% of households with Internet service at home, compared to 81% in 2016 and 42% in 2006.

Overall, 60% of broadband subscribers say they are very satisfied with their ISP, while 7% are not satisfied (1-3). Similarly, 68% of broadband subscribers agree that their ISP meets their household needs, while 4% disagree.

The results are based on a survey of 2,000 US households from a new LRG study, Broadband Internet in the United States 2021. This is LRG’s 19th annual study on this topic.

Other related results include that 63% of broadband subscribers rate their Internet connection speed as 8 to 10 (with 10 being excellent), while 7% rate it as 1 to 3 (with 1 being poor). Around 45% of broadband subscribers do not know the download speed of their service, up from 59% in 2016.

Over 69% of survey respondents reporting internet speeds over 100 Mbps are very satisfied with their service, compared to 53% with speeds below 50 Mbps and 58% who do not know their speed.

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About 60% of adults with an ISP at home watch online videos daily – up from 50% in 2019, 41% in 2016, and 5% in 2006. 87% of households use at least one laptop or desktop computer – 95% of this group gets an ISP at home. On the other hand, 68% of those who don’t use a laptop or desktop are not online at home – which is 67% of all those who don’t have an ISP at home.

“The percentage of households with home Internet service is now higher than any previous year,” Bruce Leichtman, senior analyst for Leichtman Research Group, said in a statement. “Broadband subscribers remain generally satisfied with their service, with 60% saying they are very satisfied, compared to 57% in 2016.”


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