Power, internet outage in Miami, the Keys? How to report it



A file photo from Florida Power and Light

Miami Herald file photo


Tropical climate in South Florida

How Florida will be affected by a tropical system moving towards the state from the Gulf of Mexico.

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Are you having Wi-Fi issues? TV and air conditioning off?

Tropical Storm Alex is expected to form Friday in the Gulf of Mexico as it approaches the west coast of Florida, and with South Florida under a tropical storm warning, there will likely be power outages. Unless you have a landline, your home phone will likely be out of service as well.

Fortunately, you can use your mobile phone to report outages and other technical issues. Since you’ll have to wait a bit for the power to come back on, you shouldn’t watch Youtube videos or fall prey to TikTok’s scrolling black hole. You need to conserve your smartphone battery, after all.

To help you cut down on the time you spend searching Google for information on how to report power and internet outages, we’ve compiled a list for you:

Florida Power and Light

To report or check outage status, visit: https://www.fpl.com/my-account/web-outage.html#wors/mainTab/phoneTab

To report an unsafe condition such as a downed power line, call 800-468-8243. If you are in danger, call 911.

If you want to see how many power outages there are in your neighborhood, check out FPL’s Power Outages Map.

Florida Keys Electric Cooperative

To report or check outage status, visit: fkec.com/outage-center/. You can also report an outage by calling 305-587-9256 or 800-858-8845. You can also send an SMS to 451-83.

To report an unsafe condition such as a downed power line, Florida Keys Electric Cooperative says to call 911, then call the utility at 305-587-9256.

READ NEXT: When will the worst weather hit South Florida? How much rain and how much wind?

Energy Services Keys

To report or check the status of an outage, visit keysenergy.com.

To report an unsafe condition, such as a downed power line, call 305-295-1010. If you are in danger, call 911.


To report or check to see if a service outage has been reported in your region, log in to your account and visit the Status Center at https://www.xfinity.com/support/status.

POINT: After the storm has passed, if you need internet, you can find a nearby Xfinity hotspot to use. Xfinity also has a website with other useful storm information at xfinity.com/Response.


To report or check if a service outage has been reported in your area, log into your online account at att.com or use the myATT app.

POINT: After the storm passes, if you need internet, you can find a nearby AT&T hotspot to use.

Other things to know

Remember that cell phone service can sometimes become spotty during and after the storm, whether your carrier is Verizon, T-Mobile, Sprint, or AT&T. If you’re trying to get in touch with a friend or family member and you’re having trouble making a phone call, send a text message. Verizon says text messages are more likely to get through.

Mobile phone service providers also sometimes activate free hotspots after a storm. You can also visit your public library after the storm (if it’s open) to use their free Wi-Fi.

READ MORE: Your 2022 survival guide to tropical storms and hurricanes in Miami, Broward and the Keys

This story was originally published June 3, 2022 10:01 a.m.

There’s never a dull moment in Florida – and Michelle covers it as a Realtime/Breaking News reporter for the Miami Herald. She graduated with honors from Florida International University, where she served as editor of Student Media PantherNOW. Previously, she worked as a news editor at WSVN Channel 7 and was a 2020-2021 Poynter-Koch Media & Journalism Fellow.


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