Somerset on the Pier Partners with Liveport to Deploy Advanced Guest Wi-Fi Network Connectivity

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Liveport, a leading internet service and IoT-enabled technology provider, has been credited with significantly improving Wi-Fi service and network quality at Somerset on the Pier, a luxury apartment property in Hobart , in Australia. Housed in a converted 1930s pier and located on the shores of Hobart’s waterfront, Somerset on the Pier is renowned for its harmonious blend of old world charm and modern design, an achievement now enhanced by the property’s ability to 4.5 stars to meet the latest expectations for Wi-Fi service performance.

Offering a total of 56 one-bedroom and family-sized apartments, each with a fully equipped kitchenette and a loft design that epitomizes ultimate relaxation, Somerset on the Pier nevertheless recognized that it had to meet guest expectations for high performance internet connectivity. However, the property’s location on a pier has proven to be a challenge in overcoming common industry Wi-Fi service issues, such as spotty signal reception and Wi-Fi dead zones.

After considering several competing vendors, Somerset on the Pier selected Liveport to perform its network upgrade due to the company’s ability to meet several requirements. These included its industry-leading expertise, access to the latest network technologies, and affordability. Following an extensive on-site investigation, Liveport was notably able to design a cost-effective network upgrade capable of delivering a fast and reliable Wi-Fi signal to guest and hotel devices regardless of location. on the spot. This was in part achieved by deploying advanced access point hardware in strategic locations to overcome any infrastructural obstacles.

“As an Ascott-operated property, customers have high expectations for our various offerings and through our partnership with Liveport, we are now able to extend the increased quality of service to all online experiences,” said Shanna Sweeney, residence manager at Somerset on the Pier. “The Liveport team ensured a simple, hassle-free upgrade process that was up and running in minutes and led to a dramatic improvement in network performance for guest devices and property systems. Thanks to support responsive to the business, we are also able to quickly correct any network performance issues before they lead to a decline in customer satisfaction.”

As well as its expertise in installing hospitality-focused networks, Liveport also continuously monitors Somerset on the pier network to ensure the quality of service remains consistently high. Facility guests also have access to 24/7 Liveport support, ensuring a range of troubleshooting issues are resolved quickly without requiring intervention by facility staff.

For more information on the full range of technology solutions available from Liveport, please contact Jeff Rhode at 1800-830-302 or email [email protected]

About Liveport | Liveport is a complete solution provider for secure wired and wireless Internet services, all supported with 24/7 monitoring and support. Liveport also serves as a qualified reseller and integrator of BeyondTV services which are available throughout the APAC region, with customers from a variety of backgrounds, including hotels, resorts, student housing, condos and many other places. For more information or to schedule a meeting with a Liveport representative, please visit www.liveport.com.au.

Jeff Rhodes
Director

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