Tachus Outperforms Corporate Giants To Provide Fast Internet Service

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Frustrated with dealing with corporate-owned Internet service providers who raised their rates without providing service upgrades, Houston-area entrepreneur Hal Brumfield decided to start his own Internet business. by high speed cable.

Together with fellow entrepreneur Carter Old, Brumfield founded Tachus in 2018. Based in The Woodlands, Tachus currently has a fiber network of approximately 700 miles and serves approximately 13,000 customers in Montgomery and Northeast Counties. Harris. Brumfield is CEO and Old as chairman and CFO of the young company.

Since its inception, the business has grown rapidly, achieving its first customer installation in the Montgomery County community of Bentwater in August 2019. From there, its customer base quickly expanded and Tachus celebrated the launch. line of its 10,000th customer just over a year later, in September 2021.

“We have been providing service to Kingwood for over a year. We came online in October 2020, ”said Brumfield. The Tachus network, which is approximately 95 percent built in Kingwood, has recently started to expand in the Atascocita area.

The company hopes to start providing services to its first Atascocita customers within the next three to four months and plans to complete construction of its cable system in Atascocita by the end of 2022, he said.

Tachus offers three levels of service to its customers: the basic plan, which provides Internet service at a speed of 100 megabytes per second, starts at $ 65 per month; the next level, with a speed of 500 Mbps, at $ 80 per month; and the highest level at 1000 Mbps at $ 90 per month. Brumfield said that unlike some of its competitors, Tachus offers a lifetime price with no hidden fees or contract required.

“What you see is what you get. We are focused on customer service,” he said.

Many Tachus customers have switched to other ISPs out of frustration with slow connection speeds, Brumfield said. Other customers have complained about the “bait and change” billing practices of their old ISPs, where the customer is offered a base price, only to see the cost increase dramatically when the bill arrives. due, due to taxes and hidden charges.

Still other customers say they abandoned their old service because of its poor customer service practices, especially when the customer called the company with a problem. “They find themselves stuck in an automated hell, where they can’t reach someone on the phone,” Brumfield said.

Tachus, on the other hand, prides itself on being a local company, dedicated to serving customers in the greater Houston area. With the exception of its construction crews, all of its approximately 130 workers are full-time employees who live in the area. The company recently moved into a new 20,000 square foot office building in The Woodlands and owns 45,000 square feet of warehouse space in the area.

Additionally, Tachus plans to invest around $ 50 million in the Kingwood and Atascocita areas this year, Brumfield noted.

The Tachus network is currently available to approximately 50,000 households. When the company runs its cable in a neighborhood, it must ensure that every household in that neighborhood can be connected to the network, regardless of the number of actual customers who have subscribed to the service.

During the initial construction process, crews use a drilling technique to lay the fiber optic cable along the utility easement, with minimal disturbance to yards and property. Once a potential customer signs up for the service, Tachus will extend the cable from the right-of-way, typically near a street or highway, to outside the new customer’s home.

On the day of installation, the company will install the Tachus Fiber Optic Internet Gateway, enabling wired connectivity to all devices in the customer’s home.

Unlike some competing services, which bundle cable TV and telephone services with the Internet, Tachus is an Internet-only provider. However, on its website, Tachus says its fast and reliable internet connection allows customers to stream local TV through popular streaming services using a smart TV or streaming device. such as an Amazon Fire TV Stick or Apple TV, “usually at a fraction of the cost of your current cable plan.

Brumfield has hinted that the company may work to offer services other than internet connectivity in the future. “There could be more to come at a later date,” he said.

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