TalkTalk down: hundreds of customers say they don’t have internet access after an outage

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Customers of internet service provider TalkTalk have reported issues across the country with issues starting just before 8 a.m., according to the Downdetector website.

The blackout started around 8 a.m. today

TalkTalk services went down this morning, leaving many customers without internet access.

Customers started reporting an issue around 8 a.m. today, according to the Downdetector website.

Hundreds of fault reports have now been recorded.

TalkTalk provides Internet, TV, and home phones, but users only report problems with their Internet and email.

These customers are having issues across the country, with hotspots in London and Birmingham.

TalkTalk has over 4 million customers who use the Internet only at home.

TalkTalk users took to Twitter to report the outage to the company.

A TalkTalk customer said, “I can connect with 4G mobile data but not with the Internet. Are there internet problems? My daughter has online classes at the University later and will need the Internet! “







TalkTalk web services are now inaccessible to many customers
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Picture:

PENNSYLVANIA)


On Twitter, TalkTalk staff said the company was aware of the issue.

“We are aware that some customers may experience issues with their TalkTalk webmail account,” the company said.

“We’re sorry for this. Our engineers are working hard to resolve the issue as soon as possible.”

A spokesperson for ATalkTalk said the issue was with webmail, not internet or phone usage, despite what customers were reporting.

The spokesperson said, “We are aware that some customers may experience issues with their TalkTalk web mail account. We are sorry and our engineers are working hard to resolve the issue as soon as possible.”

TalkTalk customers can normally check if there are generalized issues in their area using the company’s service checker – but obviously not if their internet has gone down.

If your internet connection goes down, you are entitled to compensation, but only if there is a complete outage for at least two days.

This is thanks to the automatic compensation scheme, which covers both broadband and fixed customers.

If your internet connection or broadband phone goes down, you will automatically receive £ 8 per day, once the two-day minimum is reached.

Last September, The Mirror reported that households will be able to get better broadband deals faster from 2023 through an inbound service from the media regulator Ofcom.

The deal, One Touch Switch, is meant to solve the problem of two-fifths of people who don’t change their internet deal because of the hassle.

The normal broadband switching system requires customers to contact their old and new Internet companies at the same time.

Ofcom found that their current ISP often made it difficult to switch. In addition, customers had to align the end date for one and the start date for the other or deal with Internet loss, which made it much easier to stay put – often paying later. above the odds.

The regulator said 41% who don’t switch providers say it’s too much effort. Around 43% say it is taking too long, while 24% face “unwanted attempts” from their old supplier to keep them.

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