This Wigan street not only has the slowest broadband in Greater Manchester, but also one of the worst download speeds in the UK.
Internet connections are so poor on Cornwall Avenue in Tyldesley that some families feel completely cut off from society.
The street has an average download speed of just 0.31 megabits per second, meaning some residents can’t video call family members living abroad or even watch Netflix.
A neighbor says slow broadband has seriously affected his ability to work from home.
Others are simply unable to order food or medical prescriptions online.
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Linda Breen suffered from a slow internet connection for five months before switching providers.
She said the issue had a “huge impact” on her life.
“It was horrible,” the 72-year-old told the Manchester Evening News.
“It had a huge impact on my life. I do all my purchases and prescriptions online.
“The speed would drop to 0.2 Mbps. There was nothing we could do but complain.
“We weren’t able to video call friends or family. It was very, very frustrating. “
Cornwall Avenue has been ranked as having the fourth slowest broadband speed in the UK.
Wistaston Road in Crewe took the top spot with just 0.25 Mbps.
On the other end of the spectrum, Haul Fryn in Swansea has the UK’s fastest broadband speed.
It averages 882 Mbps, which is 3,567 times faster than Wistaston Road in Crewe.
Linda continued, “I could always make a phone call, but it’s the simple, everyday things like wanting to play a card game.
“I was more frustrated than anything else. I could get angry a few times especially when the engineers were supposed to fix it and it didn’t help.
“I couldn’t get in touch with anyone. “
Another resident, who declined to give his name, said the low internet speed “compromises” his work.
The 71-year-old freelance worker, who works for an energy company, said his broadband is often cut when dealing with large contracts.
“It’s very slow,” he said.
“I use it for business. Sometimes I can’t work.
“Sometimes we can’t access the internet anywhere in the house.
“We have family in Australia and we haven’t been able to speak to them.
“It’s pretty serious right now because we think our daughter over there might have Covid.
“You can’t know when we can talk to him.
“My job depends on it. If I don’t have my broadband connection, I don’t know if people are asking me to do things.
“It jeopardizes contracts worth hundreds of thousands of pounds.
“You can’t predict when he’s going to give up. “
Resident David Barker said he struggled to watch YouTube videos without the connection being cut.
He had to call in engineers several times.
The 58-year-old said: “This is rubbish. We are getting around 2 Mbps.
“I watch YouTube and in general it works, but the speeds are rubbish.
“I work from home, so I need broadband. Sometimes, if the landline is ringing, it may be completely cut off.
Janet Buxton, 58, struggles to watch Netflix without the movie buffering ‘all the time’.
She said the internet on her phone is cut off if her husband is browsing his phone at the same time.
“This is hogwash, we don’t even have a signal in the house,” the nurse told the MEN
“Netflix used to dab. We couldn’t get into a movie all the time.
“Video calls can break down.
“I make calls on WhatsApp but they keep freezing.”
Resident Anne Ramsbottom says the internet problem has been a problem for several years – but has worsened recently.
“Sometimes it rings all night,” said the 75-year-old.
“It’s annoying; it’s not very good. We have a new supplier and you might as well talk to a wall.
The slowest and fastest UK streets have been revealed by Uswitch.com through analysis of 276,083 speed tests performed by broadband users over the past year.
The number of speed tests is up 124% from the tally of 122,845 in 2019, with the dramatic increase suggesting that consumers have been paying more attention to their home broadband performance since the start of the pandemic.
In a statement, Openreach, which operates the network which connects nearly every home in the country to broadband, said: “There are around 12 million homes and businesses in the UK that can order better service on our website. network today, but have not yet done so. upgraded – and lack more reliable and resilient connections that would allow them to work from home, stream movies, and manage smart home devices at the same time.
“As Uswitch’s survey of today’s broadband speeds suggests – 9 of the ten addresses highlighted as having the ‘slower’ speeds may have access to faster broadband – including super-fast speeds available on our network, so we urge customers to get in touch with their providers and see what’s on offer.
“At Openreach, we are committed to improving the country towards better connections and have invested billions in building the UK’s broadband network, with around 96% of the UK now able to access super-fast speeds.
“The availability of our ultra-fast and ultra-reliable Full Fiber network also continues to grow – now reaching six million homes and businesses across the UK – more than all of our competitors combined, as we pursue our goal 25 million premises by December 2026..
“Earlier this year, we announced to Equinox our new long-term price agreement on our wholesale Full Fiber products, to encourage ISPs to upgrade their customers to these better connections.
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